Jarden Direct is becoming Hatch

This year, we’ll be moving your investments from Jarden Direct to Hatch, owned by Jarden and FNZ. For now, there’s nothing you need to do. We’ve answered your questions here and we’ll add new ones as we get closer to the move.

What will I need to do?

What do I need to consent to and by when?  

Whether you’re a Jarden Direct account holder only, or have both a Hatch and Jarden Direct account, we’ll be asking for your consent to move your assets to Hatch. We’ll also ask you to review and accept new terms and conditions (T&Cs). This will happen in the next few months by email.

We’ll highlight all important changes in the T&Cs that you need to be aware of well before the move date. You’ll have plenty of time and all the information you need to make any decisions.

I already have Hatch and Jarden Direct accounts; do I need to do anything?

No. Until we ask for your consent to move your assets, and to agree to new terms and conditions (T&Cs) in the coming months, there’s nothing you need to do. Both your Jarden Direct and Hatch accounts will continue to operate separately. As we come closer to bringing Jarden Direct into Hatch, we’ll provide you with details on how your trading accounts will combine.

Do I need to give consent if I’m already a Hatch customer?

Yes. We will need your permission to move your assets from Jarden Direct to Hatch as you will be accepting new terms and conditions, as Hatch will be offering new products.

Will my Jarden and Hatch accounts just merge?

No, not initially but eventually yes. Closer to the move we will notify customers with both Hatch and Jarden Direct accounts on how they can access their accounts.

Is there a timeframe?

Yes. By the end of 2024, we plan to have the current Jarden Direct customers on the expanded Hatch platform.  

Why do I need to move?

This is the end of an era for Jarden Direct. The current platforms will be retired and Hatch will be your new home. You’ll continue to have access to the same markets and cash accounts on Hatch as you’ve had on Jarden Direct. Jarden is a Hatch shareholder, so you’ll continue to benefit from their capital market experience.

What will the new pricing structure look like?  

As it has always been with Hatch, our pricing will be fair, transparent, and simple to understand.

What will happen to my portfolio?

What will happen to my current portfolio on Jarden Direct? Is there anything I need to do?

If you accept the new T&Cs and consent to moving your cash and securities to Hatch (happening in a few months), there’s nothing you’ll need to do. 

We’ll take care of everything on your behalf to move:

  • Your investments, including any held on CSN and HIN
  • Any cash or deposits, which we’ll transfer securely
Will I be able to access my Jarden Direct account after the move?

No. The Jarden Direct platform will not be active after the move date. When you move to Hatch, you’ll no longer be able to access your Jarden Direct account. 

If there’s information you need after the move, we can get it for you. You’ll be able to contact our Client Experience team, and we’ll help you out.

Will I need to set up a new login?

No. Your login details will stay the same. Your login and password will be securely transferred to your new Hatch account, and your two-factor authentication (2FA) will stay the same. 

This means: 

  • You’ll be able to use your current phone number to receive an SMS 
  • You’ll be able to use your authenticator app
  • You’ll have access to all your accounts on Hatch with your login
Will my personal information be secure? 

Yes, absolutely. Your personal information will be secure on the Hatch platform. Hatch has the same security measures in place as Jarden Direct. All information is encrypted and we adhere to the latest security practices outlined in cybersecurity guidelines, including by OWASP. We don't collect more information than we need; only what regulators require to comply with AML legislations.

What will I have access to through Hatch?

Will I still be able to trade in the NZ, AUS, UK and US markets?

Yes. You’ll have access to all the markets you have now, which are the ASX, NZX, LSE and the US share markets. You’ll be able to continue your trading activities as usual.

Will I be able to buy bonds through Hatch?


Will I be able to hold a joint, family, business, or trust account on Hatch?

Yes. Hatch already offers trust accounts, and your joint account, family and/or business accounts will move across from Jarden Direct with you.

What currencies will I able to use in my wallet?

The default currency for accounts moved from Jarden Direct will be held in NZD. Your wallet will also be able to hold multiple currencies. These include AUD, USD, GBP, EUR, CAD, HKD, JPY, CHF and SGD. 

Will my cash deposits be stored in a money market fund or be held as cash in my wallet?

Funds will be held as cash and not held in a money market fund, so they won’t come into FIF tax obligations. You’re only required to pay FIF tax when your investments exceed $50K NZD.

Will own name trading still be available?

For your NZX shares, there will be both custody and own-name (CSN) trading.

Custody and own name offerings

Will I have to move to a custody model?

On Hatch, you’ll be able to buy and sell shares on the ASX, UK and US markets in a custody offering. For the NZ market, you’ll be able to choose from own-name (CSN) and custody trading.   

What does moving to custody mean for me?

When you move your cash and assets to Hatch, you’ll be able to get access to custody. Moving to Hatch, that means we’ll:

  • Manage and safeguard your multi-market transactions and holdings in one secure place
  • Inform you of corporate actions, such as dividend payments and stock splits
  • Look after your reporting and tax requirements
Are shares held in custody safe?

Custodians operating in New Zealand, are required to meet their obligations under the Financial Advisers Act 2008. This includes safeguarding your assets by meeting safety and reliability standards, and being audited each year by independent custodial auditors who ensure that robust systems are in place to protect investors’ assets. Your assets are held separately from Hatch’s assets and are protected by law. Learn more about custody here

When moving to custody, we’ll take care of everything on your behalf to move:

  • Your investments, including any held on CSN and HIN
  • Any cash or deposits, which we’ll transfer securely from the Jarden client funds account into the Hatch client funds account
What if something happens to Hatch?

If you own shares through a custodian, in the unlikely event the custodian gets into financial difficulty, your investing platform would appoint a new custodian. It’s highly unlikely to impact your holdings as a custodian does not merge investors’ assets with their business operations. New Zealand’s Financial Markets Authority (FMA) requires custodians to be audited annually to ensure robust systems are in place to protect your assets.

Will my assets be safe during the move?

Yes. The process to move from Jarden Direct to Hatch is secure. We’ll transfer your money from the Jarden client funds account into the Hatch client funds account. 

About Hatch

Who or what is Hatch?

Hatch is a Wellington and New Zealand success story. Hatch was launched by Kiwi Wealth (now Fisher Funds) in September 2018 and was the first digital investing platform to give New Zealanders low-cost, easy access to the US share markets. Hatch was also the first to offer Kiwi investors full and fractional shares

Who owns Hatch?  

Today, Hatch is owned by two New Zealand-founded financial institutions: global wealth management platform, FNZ, and investment and advisory group, Jarden. FNZ acquired Hatch in August 2021, and Hatch joined the FNZ Wellington and Auckland-based teams in December 2021. FNZ acquired the Jarden Direct platform in August 2022 as co-owners with Jarden of the Hatch Invest NZ Limited company. Some of the Jarden Direct team have already moved across to Hatch.

FNZ and Jarden’s relationship goes back 21 years, when FNZ Founder and Group CEO Adrian Durham was a Jarden equity analyst. Since 2022, FNZ and Jarden set out a plan to bring together Jarden Direct and Hatch, under the Hatch brand, which will connect into the FNZ global financial ecosystem, as well as benefit from Jarden operating in the NZ market.

Who or what is FNZ?

FNZ - another Kiwi success story - has grown into a global financial technology powerhouse. FNZ was founded in Wellington in 2003 by Adrian Durham, whose goal is to ‘enable people to connect directly in a more accessible way with their financial goals and wealth’. In just two decades, he’s built the company into one of the world’s largest end-to-end global wealth management platforms. FNZ provides the backend financial infrastructure that makes platforms like Jarden, ANZ, BNZ, Vanguard, UBS, Abrdn, Virgin Money and Barclays - and Hatch - possible. 

FNZ has a philosophy of ‘global platform, local businesses’, and has more than 5,000 employees across 30 countries. FNZ partners with more than 650 financial institutions and global banks, and 12,000 wealth managers. They have US$1.5 trillion assets under administration, and enable more than 20 million people to manage their money and invest in what matters to them. Discover the FNZ story here.

More questions?

Did we miss your question? Submit it here: info@jardendirect.co.nz

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