Hatch privacy statement

Last update: 11 November 2021

This privacy statement comes into effect on 1 Dec 2021.

This statement is for Hatch products and services. It applies to anyone who interacts with us, regardless of whether or not you're a Hatch customer. Hatch is Hatch Invest NZ Limited, a company within the FNZ Group, so when we say “we”, “us” or “our”, we mean either Hatch Invest NZ Limited  or anyone inside the FNZ Group.

When you use Hatch, you agree that we may collect, use, store, and share your personal information as we’ve described in this statement. You’ll be told about (and be asked to agree to) any additional privacy terms for a particular product or service when you sign up to it.

We want you to understand what personal information we collect and store about you when you interact with us, what we will do with that information, and who we might share that information with.

That’s what this statement covers.  

We may need to change this statement from time to time, but the latest version will always be available on our website. We will usually give at least 14 days’ notice to customers of any changes to this statement but may not be able to for urgent changes we need to make to protect security or meet law changes. Your continued use of our products, services, websites and tools after the end of the notice period will be treated as your acceptance of the updated statement.

New Zealand privacy law sets out the rules we must follow in collecting, storing, using and sharing any personal information you give us. When we say ‘New Zealand privacy law’, we mean the law in New Zealand that covers personal information that’s in force at the time that you use our services. This includes codes of conduct issued by the Privacy Commissioner that apply to our services to you.

Information we collect and how we use it

We may collect the following information from you when you use our Website, tools, products or services.

On Tablet & Mobile, scroll to see full table content below.

Your name, address, and contact details (including email address)
When you sign up to our products or services, or when you provide it to us (for example, on the contact form on our website)
So that we can identify you, communicate with you, and provide you with information relevant to your needs and our products and services.
Your bank account details
When you make an initial deposit into Hatch or share a bank statement with us
So that we can identify where and who we’re receiving payments from, and to make payments to you
Your tax details (including international tax details, such as TIN)
When you sign up to use our products or services
So that we and/or our partners in providing services to you comply with our tax obligations including under the Automatic Exchange of Information or Foreign Account Tax Compliance.
Your identity information, e.g. New Zealand passport, a power bill
When you sign up to use our products or services.
So that we comply with our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.
Transaction details (such as your orders and deposits) and other account and financial information (e.g. salary, where your money comes from, investment expectations, occupation)
When you sign up to Hatch and when you transact through Hatch
So that we can provide our services to you, personalise those services, enable the Hatch app to function, and to comply with legal obligations including under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009
Information relating to your use of the website(s) and tools such as device related information (IP address), activity and pages visited.
When you use our services
So that we can provide our services to you, personalise those services and assist our software function.
Date of birth, or age
When you sign up to Hatch
To identify you and provide services to you.
Your voice and/or image
When we record our interactions with you (having notified you of the recording in advance) e.g. when you call us, or participate in research for us.
For research, training, record-keeping and audit purposes, to ensure accuracy and quality of information and to improve our service and services.
Any personal information we need to collect about you to deliver our products and services, including the above.
The circumstances described above, and otherwise during your interaction with us
For the purposes set out in Other Use below, and as otherwise set out in the Statement

Consequences of not providing us information

If you don’t provide information we have requested, we may not be able to provide the products or services to you or answer your questions. Please ask if you are unsure what information is important and why we’re collecting it.  The bolded information in the table is essential for us to have a business relationship with you.  The other information is required for some products and services, but not others.

Other uses

We only use your information in the way described in this statement, or if allowed under our terms and conditions of providing a service to you or the law allows it.

We’ve outlined the specific ways we’ll use your information above.

We might also use your personal information to:

  • Provide, evaluate and improve our service, services and products;
  • Contact or market to you using social media;
  • Contact you about incomplete information or information you’ve provided for products or services;
  • Respond to enquiries or complaints or to protect and enforce our rights as part of our relationship with you;
  • Comply with applicable laws or legal rules;
  • Conduct market research, data processing and statistical analysis activities; and
  • Let you know about offers, accounts, products and services that might be of interest to you (including from our related organisations and selected business partners). However, if you ask us not to provide you this information we will comply with your request;
  • support our own administrative and business purposes (such as audits)

If you are a citizen of New Zealand or another country we may also have to provide information to a government agency in relation to your tax status to comply with our legal obligations.

If we need to use your information for another purpose which isn’t directly related to one of the purposes listed above and which you haven’t otherwise authorised us to use your information for, we will contact you to get your consent before we do.

If you are a citizen of New Zealand or another country we may also have to provide information to a government agency in relation to your tax status to comply with our legal obligations.

If we need to use your information for another purpose which isn’t directly related to one of the purposes listed above and which you haven’t otherwise authorised us to use your information for, we will contact you to get your consent before we do.

Who we collect information from

We will usually gather information from you directly, but sometimes we may collect information about you from other people, such as FNZ Group.  We will only collect information about you from other people if we reasonably believe it’s necessary to do so, beneficial to you, or you have authorised us to. Sometimes, we may collect information about other people from you, if you provide that information to us (e.g. while setting up a trust account). If you do provide us with someone’s personal information, you must make sure you have that person’s authority to do so and you must make sure that person knows that their information may be used by us in the circumstances set out in this statement.

By agreeing to use our products, service or tools, you authorise us to collect information about you from any other person who can provide us with information that relates to a purpose listed above and is necessary for that purpose. We may make enquiries about any information that you provide to us in order to check the accuracy of the information. This may include providing the information to agencies engaged by us to verify your identity or address information. This includes Verifi Identity Services Limited, known as Cloudcheck or Dow Jones & Company, Inc, known as Dow Jones.

Sharing your information

You agree that we can share your personal information with:

  • Any person in New Zealand that provides services to or for us or our related organisations and who needs it to assist us with the purposes listed above;
  • Any person overseas that provides services to or for us or our related organisations. We and or related organisations will only engage an overseas person to provide services to us in relation to personal information if we are comfortable they will protect that information in a way that is comparable to NZ privacy law. If we cannot get that comfort, we need to get your authorisation before sharing any of your information with that person.
  • Our related organisations who may also store, use and disclose it in accordance with this statement;
  • Debt collection agencies if you owe us money;
  • Agencies engaged by us to verify customer identity or address information,
  • Organisations conducting market research, data processing and statistical analysis for us;
  • Our assignees or potential assignees;
  • Law enforcement authorities, the courts, government agencies, regulatory authorities or third parties, both in New Zealand and overseas, where we are required to or we believe the disclosure will assist us to comply with any law or legal rules or will assist in the investigation, detection and/or prevention of fraud, money laundering or other criminal offences;
  • Anyone that we need to contact to carry out your instructions to us (including the recipient of any payment);
  • Anyone you authorise us to disclose that information to.
  • When it will be used in a way that can’t identify you;
  • For statistical or research purposes when it won’t be published in a way that could identify you; and
  • In other limited circumstances permitted by New Zealand privacy law.

Your rights of access to and correction of information

We take reasonable precautions to ensure that the information we hold about you is accurate, although this does depend on you telling us about any changes that mean the information we hold about you is no longer correct (e.g. your name, address, phone number or tax information). You may ask us for access to the information we hold about you and, if necessary, request corrections to it. Under New Zealand privacy law we may charge you for this.

If we are not prepared to make the change you seek, you are entitled to ask us to attach a statement of correction to the relevant personal information.

If you would like access to the information we hold about you, please contact us.

Keeping your personal information

We may store your information in either physical (documentary) or electronic form, and we may contract a third party or related entity to store it (either in New Zealand or overseas).

Third parties or related entities which hold your information may be subject to laws or legal rules which require them to disclose your information. If they are based overseas that may include overseas laws and rules. Under New Zealand privacy law we are still responsible for the safekeeping of your personal information and we take security of it seriously, so we make sure that anyone we contract to hold information for us takes care to protect it from unauthorised disclosure, loss or misuse and is subject to appropriate privacy laws or complies with other privacy safeguards (such as encryption).  

Under New Zealand privacy law, we may only retain your personal information for as long as it may be lawfully used.  Even if you have stopped using our products and services, we will usually have legal obligations to retain your information for a period of time.  If you would like us to delete your information, please contact us to discuss by using the details in the Contact Us link on our Website.


We may use cookies when you are on our Website. They may be used for security (such as to help us identify you), to provide necessary functionality for our Website, to provide you with personalised features and for tracking traffic to and from, as well as on our site. Cookies are small pieces of information which can be stored on your hard drive or in memory. The cookies we send to your PC cannot read your hard drive or command your computer to perform any action.

Some of our third party service providers (like those providing live chat or chatbot capability to us) may also use cookies in order to help them provide their services to us.

You can prevent new cookies from being installed and delete existing cookies. The procedure depends on which browser you are using. For information on how to remove cookies check your internet browser. You may be unable to log on to our secure services without accepting our cookies.

Website Analytics Tools

To improve our Website(s), we may use patterns and other meaningful information gathered from web analytics tools (including ‘cookies’ and Google Analytics) to measure your usage of our Website(s).  This may include traffic to, from and within our Website(s), your mouse click activity, your IP address, and other personal information that you voluntarily enter into the Website(s). All information collated by these web analytics tools is to help us better understand usage of our Website(s).  

For further information about Google Analytics click here, and for details of Google's Privacy Policy click here.

Name and Address of entities collecting and holding your personal information

Hatch Invest NZ Limited collects and holds your personal information. The head office address is Level 3 29A Brandon Street, Wellington. You can contact any of us by using the ‘Contact Us’ link on any of our Website(s).